Policies
Warranty, Shipping & Returns
We stand behind the quality of our custom-made jewellery. With over 25 years of experience crafting unique pieces in Ladner Village, we understand that purchasing fine jewellery is a significant investment.
Returns & Warranty Policy
We believe in the quality of our craftsmanship and want you to be completely satisfied with your purchase. Our return policy is fair and transparent, with different guidelines based on the value of your item.
Premium Jewellery (Over $500 Value)
For our premium jewellery pieces valued over $500, we offer a more comprehensive return policy. We understand these are significant investments, and we want you to feel confident in your purchase. Should you need to return your item for any reason, we provide complimentary shipping labels to make the process convenient. This service is available within Canada.
You have 7 days from your delivery date to decide if your piece is right for you. During this period, you may choose between a full refund or an exchange for another item. All returned items undergo careful inspection to ensure they are in their original condition before processing your refund or exchange.
Standard Jewellery (Under $500 Value)
Items priced under $500 are sold on an as-is basis with no returns, refunds, or exchanges available. We encourage you to take your time when selecting these pieces and invite you to visit our showroom or book a consultation to view items in person before making your final decision. Our team is always available to answer questions and help you make the right choice.
Ring Sizing Services
We understand that finding the right ring size is important for comfort and security. We offer sizing adjustments of up to one size larger or smaller on all our rings. This service must be requested before purchase to ensure the integrity of the design and materials. Once a ring has been purchased, any sizing adjustments may incur additional fees and could affect certain design elements.
Support for Local Customers
Being part of the Delta community for decades has allowed us to build strong relationships with our local customers. If you are in the area, we encourage you to book an appointment to visit our Ladner Village location for personalized support.
Whether you need advice on sizing, cleaning, maintenance, or have any concerns about your jewellery, reach out to us. We give every customer personal attention.
Shipping Information
We use trusted carriers so your jewellery arrives safely at your door. Our shipping policies provide peace of mind while keeping costs reasonable.
Coverage and Availability
Shipping is available throughout Canada for all jewellery featured on our website. We focus on Canadian deliveries to maintain high standards of service and security for our customers.
Our Shipping Promise
Every piece of jewellery we ship is handled with care. We use FedEx Ground services with full insurance coverage based on your item's value. Your investment is protected from the moment it leaves our workshop until it arrives at your door. For added security, all deliveries require a signature upon receipt.
Shipping Rates and Timeline
$50 flat rate within Canada — this includes full insurance based on your piece's value. We ship luxury jewellery and your investment is protected every step of the way. Once your order is processed, expect delivery within 3-5 business days. We need 1-2 business days to carefully package and prepare your item for shipment.
You will receive email confirmation with tracking information as soon as your package is on its way.
Questions or Concerns?
We believe that good customer service extends beyond the point of sale. If you have questions about our warranty, shipping, or returns policies, or if you need advice about caring for your jewellery, reach out. We are happy to help.